Frequently Asked Questions
Everything you need to know about shopping at Shell Shock
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What payment methods do you accept?
Shell Shock accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. A significant portion of our collection is made from organic cotton and recycled fabrics, and we vet all our manufacturing partners for fair labor practices.